IMPORTANT - PLEASE READ CAREFULLY:

This Cuxtomlab Terms of Use ("Agreement") constitutes a valid and binding agreement between CUXTOMLAB SDN BHD, a private limited company incorporated under the Companies Act 1965 of Malaysia together with its affiliates, successors and assigns (‘CUXTOMLAB’) with its registered address at No. 55-2, Jalan Setia Gemilang BG U13/BG, Setia Alam, 40170 Shah Alam, Selangor Darul Ehsan and you ("you," or "your") for the use of CUXTOMLAB’s software applicable to our products CUXTOMLAB CXM, as the case may be, including any online or enclosed documentation, data distributed to your computer for processing and any future programming fixes, updates and upgrades provided to you (collectively, the "CUXTOMLAB Software"). You must enter into this Agreement in order to install and use CUXTOMLAB Software.

BY INSTALLING AND USING THE CUXTOMLAB SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT INSTALL OR USE THE CUXTOMLAB SOFTWARE.

 

1. License Grant

In consideration for the payment you have made for the CUXTOMLAB Software, receipt of which CUXTOMLAB now acknowledges, and subject to the terms of this Agreement, CUXTOMLAB hereby grants you a limited, non-exclusive, non-sub-licensable, non-assignable license to download, install and use a single copy of the CUXTOMLAB Software onto a network server or computer workstation for your sole use to install, interact with and utilize the CUXTOMLAB Software, including the content and features contained therein. This license may not be shared, or used concurrently on different servers or workstations.

 

2. License Restrictions

1. Notwithstanding anything to the contrary, you may not: (i) remove any proprietary notices from the CUXTOMLAB Software or any copy thereof; (ii) cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling or disassembling or hacking of the CUXTOMLAB Software; (iii) sell, assign, rent, lease, act as a service bureau, or grant rights in the CUXTOMLAB Software, including, without limitation, through sublicense, to any other entity without the prior written consent of CUXTOMLAB; (iv) export or re-export the CUXTOMLAB Software in violation of Malaysia export laws or any other applicable law, regulation or ordinance in any jurisdictions; (v) use the CUXTOMLAB Software for any commercial purpose or the benefit of any third party or charge any person for the use of the CUXTOMLAB Software; or (vii) use the CUXTOMLAB Software to, or in any way that would violate any applicable law, regulation or ordinance; (viii) collect any information or communication about the users of the CUXTOMLAB Software by monitoring, interdicting or intercepting any process of the CUXTOMLAB Software; and (viii) use any type of bot, spider virus, clock, timer, counter, worm, software lock, drop dead device, packet-sniffer, Trojan-horse routing, trap door, time bomb or any other codes or instructions that are designed to be used to provide a means of surreptitious or unauthorized access or that are designed to distort, delete, damage or disassemble the CUXTOMLAB Software. Furthermore, you may not use the CUXTOMLAB Software to develop, generate, transmit or store information that: (a) infringes any third party's intellectual property or other proprietary right; (b) is defamatory, harmful, abusive, obscene or hateful; (c) in any way obstructs or otherwise interferes with the normal performance of another person's use of the CUXTOMLAB Software, (d) performs any unsolicited commercial communication not permitted by applicable law; (e) is harassment or a violation of privacy or threatens other people or groups of people; and (f) impersonates any other person, or steals or assumes any person's identity (whether a real identity or online nickname or alias);
2. The CUXTOMLAB Software contains confidential and trade secret information owned or licensed by CUXTOMLAB, and you agree to take reasonable steps at all times to protect and maintain the confidentiality of such information; and
3. The CUXTOMLAB Software may be incorporated into, and may incorporate, technology, software and services owned and controlled by third parties. Use of such third party software or services is subject to the terms and conditions of the applicable third party license agreements, and you agree to look solely to the applicable third party and not to CUXTOMLAB to enforce any of your rights. All modifications or enhancements to the CUXTOMLAB Software remain the sole property of CUXTOMLAB. CUXTOMLAB reserves the right to add additional features or functions to the CUXTOMLAB Software and provides such upgrades for your use. When installed on your computer, the CUXTOMLAB Software periodically communicates with CUXTOMLAB servers. You acknowledge and agree to always use the latest version of CUXTOMLAB Software made available to you.

 

3. Maintenance Services

a) CUXTOMLAB shall provide, with reasonable skill and care, data hosting services including the provision and maintenance of such system and server necessary to support your use of CUXTOMLAB Software pursuant to this Agreement (‘Services’);

b) CUXTOMLAB shall use its best endeavours to provide the Services at all times subject always to and you acknowledge that (i) our Services may be unavailable from time to time or may vary depending on your device and region or may be offered for a limited period or (ii) occasional disruptions and outages may occur unexpectedly or due to scheduled maintenance and affect CUXTOMLAB’s ability to provide the Services;

c) In the event of any events set out in Clause 3(b) herein, CUXTOMLAB is not liable for any disruption or loss you may suffer directly or indirectly; and

d) CUXTOMLAB has the absolute discretion to suspend the provision of the Services for any reasons whatsoever including but not limited to the reason that CUXTOMLAB stops providing the Services in relation to the CUXTOMLAB Software to end-users generally provided that CUXTOMLAB shall provide a 30-day written prior notice to you of its intention to suspend the Services and the provisions of this Clause 3 shall cease to apply but the other provisions in this Agreement will continue to be in full force and effect.

 

4. Permission to Utilize

In order to receive the benefits provided by the CUXTOMLAB Software and under this Agreement, you hereby grant permission for the CUXTOMLAB Software to utilize the processor and bandwidth of your computer for the limited purpose of facilitating the communication between other CUXTOMLAB Software users. You understand that the CUXTOMLAB Software will protect the privacy and integrity of your computer resources and communication and ensure the unobtrusive utilization of your computer resources to the greatest extent possible.

 

5. Privacy

(a) Customer, payment and support data provided by you during the sign-up for, purchase or administration of the CUXTOMLAB Software that is reasonably understood by CUXTOMLAB as confidential (‘Confidential Information’) will be, during such period this Agreement remains in full force and effective or such period you subscribe to use CUXTOMLAB Software as the case may be, (i) kept confidential by CUXTOMLAB; and (ii) not be disclosed by CUXTOMLAB to any person without your prior written consent PROVIDED ALWAYS that CUXTOMLAB  may disclose such Confidential Information to (a) CUXTOMLAB’s officers, employees, professional advisers, insurers, agents and subcontractors who need to access such confidential Information for their work in respect of the CUXTOMLAB Software and/or this Agreement only; (b) third parties for purposes of fraud prevention or to process payment transactions; or (c) to the extent that the Confidential Information is required to be disclosed by any law or regulation, by any judicial or governmental order or request. Notwithstanding the aforesaid, this Clause imposes no obligations on CUXTOMLAB with respect to Confidential Information that is known to CUXTOMLAB before this Agreement or where such Confidential Information is or becomes publicly known through no act of CUXTOMLAB.

(b) Confidential Information includes information CUXTOMLAB collects when you contact or engage CUXTOMLAB for the Services, including but not limited to when you run an automated troubleshooter.

(c) The Confidential Information will be used by CUXTOMLAB to operate, improve and personalize end-user service that it provides to you; to contact you to provide information about your account, subscriptions, billing and updates regarding the CUXTOMLAB Software; to combat spam or other malware; to improve features and functionality of the CUXTOMLAB Software for your benefit; and if applicable, to complete payment transactions related to your use or subscription of the CUXTOMLAB Software.

(d) Subject to the provisos contained in Clause 5 (a) herein, upon termination of this Agreement or your subscription to use the CUXTOMLAB Software, as the case may be, CUXTOMLAB shall remove or delete the Confidential Information from its records.

(e) Any changes made by CUXTOMLAB from time to time regarding the Confidential Information, if necessary based on end-users feedback, will be notified to you by posting a notice of such changes on its website located at www.CUXTOMLAB.com.

 

6. Proprietary Rights

The CUXTOMLAB Software contains proprietary and confidential information of CUXTOMLAB, including copyrights, trade secrets and trademarks contained therein, which are protected by international copyright laws. Title to and ownership of the CUXTOMLAB Software, including without limitation all intellectual property rights therein and thereto, are and shall remain the exclusive property of CUXTOMLAB and except for the limited license granted to you, CUXTOMLAB reserves all right, title and interest in and to the CUXTOMLAB Software. You shall not take any action to jeopardize, limit or interfere with CUXTOMLAB' ownership of and rights with respect to the CUXTOMLAB Software. You acknowledge that any unauthorized copying or unauthorized use of the CUXTOMLAB Software is a violation of this Agreement and copyright laws and is strictly prohibited.

 

7. Terms and Termination

(a) This Agreement will be effective as of the date you accept this Agreement, thereby expressly agreeing to the terms and conditions set forth herein, and will remain effective until terminated by either party as set forth below.

(b) You may terminate this Agreement at any time provided you cease all use of the CUXTOMLAB Software AND destroy or remove from all hard drives, networks, and other storage media all copies of the CUXTOMLAB Software in your possession. CUXTOMLAB may terminate this Agreement if you do not comply with the terms and conditions of this agreement by providing notice to you and/or preventing your access to the CUXTOMLAB Software.

(c) Upon termination of this Agreement for any reason (i) all licenses and rights to use the CUXTOMLAB Software shall terminate and you must remove the CUXTOMLAB Software from your computer equipment and dispose of all originals and copies of the CUXTOMLAB Software in your possession, and Clauses 2, 5(d), 6, 7(c) through 13 shall survive such termination.

 

8. Your Representations and Warranties

(a) You represent and warrant that (i) you possess the legal right and ability to enter into this Agreement and to comply with its terms, (ii) you will use the CUXTOMLAB Software for lawful purposes only and in accordance with this Agreement and all applicable laws, regulations and policies, (iii) you will not attempt to decompile, reverse engineer or hack the CUXTOMLAB Software to defeat or overcome any encryption and/or other technical protection methods implemented by CUXTOMLAB with respect to the CUXTOMLAB Software and/or data transmitted, processed or stored by CUXTOMLAB or other users of the CUXTOMLAB Software, (iv) you will not take any steps to interfere with or in any manner compromise any of CUXTOMLAB' security measures, any other individual's or entity's computer on the Network and/or otherwise sharing Services, (v) you will always provide and maintain true, accurate, current and complete information as requested by CUXTOMLAB, and (vi) you will only use the CUXTOMLAB Software on a computer on which such use is authorized by the computer's owner.

(b) You agree that you will not use any automatic or manual device or process to interfere or attempt to interfere with the proper working of the CUXTOMLAB Software, except to remove the CUXTOMLAB Software from a computer of which you are an owner or authorized user in a manner permitted by this Agreement. You may not violate or attempt to violate the security of the CUXTOMLAB Software. CUXTOMLAB reserves the right to investigate occurrences which may involve such violations, and may involve, and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations.

(c) If CUXTOMLAB has reasonable grounds to suspect that your representations, warranties or promises are inaccurate or breached, CUXTOMLAB may terminate this license, deny any or all use of the CUXTOMLAB Software, and pursue any appropriate legal remedies.

 

9. Indemnity

You agree to indemnify, hold harmless and defend CUXTOMLAB and its affiliates,  subsidiaries, officers, directors, employees, agents and network service providers at your expense, against any and all third-party claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, reasonable attorneys' fees and other dispute resolution expenses) incurred by CUXTOMLAB arising out of or relating to your (a) violation or breach of any term of this Agreement or any policy or guidelines referenced herein, or (b) use or misuse of the CUXTOMLAB Software.

 

10. Disclaimer of Warranties

1. THE CUXTOMLAB SOFTWARE IS PROVIDED "AS IS" AND THERE ARE NO WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY CUXTOMLAB, EITHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE CUXTOMLAB SOFTWARE, INCLUDING WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. CUXTOMLAB FURTHER DOES NOT REPRESENT OR WARRANT THAT THE CUXTOMLAB SOFTWARE WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, ERROR-FREE, OR WILL OPERATE WITHOUT PACKET LOSS, NOR DOES CUXTOMLAB WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET.
2. YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE CUXTOMLAB SOFTWARE REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY LAW.
3. THE CUXTOMLAB SOFTWARE IS UTILIZED AND DISTRIBUTED BY THIRD PARTIES WHICH ARE UNRELATED TO CUXTOMLAB. YOU ACKNOWLEDGE THAT INSTALLATION OF THE CUXTOMLAB SOFTWARE WILL ALLOW THIRD PARTIES WHO ARE NOT AFFILIATED WITH CUXTOMLAB THE ABILITY TO COMMUNICATE WITH YOUR COMPUTER ("OUTSIDE PARTIES"). YOU AGREE THAT CUXTOMLAB WILL NOT BE LIABLE FOR ANY DAMAGE, CLAIM OR LOSS OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES AS STATED IN CLAUSE10(a) ABOVE, RESULTING FROM ANY ACTIONS OR OMISSIONS OF THE OUTSIDE PARTIES.
4. As some jurisdictions do not allow some of the exclusions set forth in this Clause 10, some of these exclusions may not apply to you.

 

11. Limitation of Liability

1. IN NO EVENT SHALL CUXTOMLAB, ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR NETWORK SERVICE PROVIDERS BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY OR STRICT LIABILITY OR OTHER THEORY), FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION ANY LOSS OF DATA, SERVICE INTERRUPTION, COMPUTER FAILURE OR PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE CUXTOMLAB SOFTWARE, EVEN IF CUXTOMLAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. As some jurisdictions do not allow some of the exclusions set forth in this Clause 11, some of these exclusions may not apply to you.

 

12. Electronic Signatures and Agreements

You acknowledge and agree that by clicking on the button labelled "SUBMIT", "DOWNLOAD", "I ACCEPT" or such similar links or methods as may be designated by CUXTOMLAB to download the CUXTOMLAB Software to accept the terms and conditions of this Agreement, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by this Agreement. Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE CUXTOMLAB SOFTWARE. Further, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records.

 

13. General Provisions

CUXTOMLAB reserves all rights not expressly granted herein. CUXTOMLAB may modify this Agreement at any time by providing such revised Agreement to you or posting the revised Agreement on its website located at www.CUXTOMLAB.com. Your continued use of the CUXTOMLAB Software shall constitute your acceptance of such revised Agreement. You may not assign this Agreement or any rights hereunder. Nothing in this Agreement shall constitute a partnership or joint venture between you and CUXTOMLAB. Should any term or provision hereof be deemed invalid, void or unenforceable either in its entirety or in a particular application, the remainder of this Agreement shall nonetheless remain in full force and effect. The failure of CUXTOMLAB at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing. This Agreement shall be governed by and construed in accordance with the laws of the Malaysia without regard to its conflict of law rules. Any legal proceeding arising out or relating to this Agreement will be subject to the exclusive jurisdiction of any court of the Malaysia and you irrevocably consent to the jurisdiction of such courts. The terms set forth in this Agreement and any related service agreements constitute the final, complete and exclusive agreement with respect to the CUXTOMLAB Software and may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms. CUXTOMLAB may at its sole discretion assign this Agreement to a subsidiary or sister company, without giving prior notice. YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY CONTINUING TO INSTALL THE CUXTOMLAB SOFTWARE, YOU EXPRESSLY CONSENT TO BE BOUND BY ITS TERMS AND CONDITIONS AND GRANT TO CUXTOMLAB THE RIGHTS SET FORTH HEREIN.